----- Effective as of October 15, 2020 -----
A ClearPHONE is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. If you believe that your product is DOA, please call ClearCARE Support at +1.800.977.0574 within 14 calendar days of the invoice date. ClearCellular, Limited. A ClearCARE Support agent will determine whether the product is DOA and offer you the following options:
1. Replacement: The same product that you ordered will be shipped to you at ClearCellular, Limited.'s expense. ClearCellular, Limited. Care Technical Support will put you in touch with ClearCARE Support Representative to set up a replacement order and provide the procedure for returning the DOA product.
2. Service: You may have the product repaired; however, once serviced, the product is no longer eligible for replacement.
The product must be deemed DOA by ClearCellular, Limited. Care Technical Support within 30 calendar days of the invoice date in order to receive a replacement unit.
DOA Terms and Conditions
This DOA policy applies only to ClearCellular, Limited. Products hardware products currently offered at the ClearUnited, Limited. ClearStore at www.clear.store. As new products are offered, ClearCellular, Limited. reserves the right to determine whether or not this policy applies.
This DOA policy does not apply to third-party products that do not bear the ClearCellular, Limited. brand name. You may call the manufacturer directly with any third-party product issues.
If the product is deemed DOA by ClearCellular, Limited. ClearCARE more than 14 calendar days after the invoice date, ClearCellular, Limited.'s standard product warranty will apply.
Support to be DOA.
ClearCellular, Limited. reserves the right to test returned DOA product. If the condition of the product is misrepresented by the customer, ClearCellular, Limited. may impose a $400 handling fee.
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