----- Effective as of October 15, 2020 -----
ClearPHONE products come with a 24-month limited product warranty. To determine which warranty you purchased, please review your packing slip or invoice. The following sections detail the terms of the ClearPHONE Limited Product Warranty and Return Policy for the United States only, our 14-Day Money-Back Guarantee as well as some special considerations for International Orders which are not covered under this ClearPHONE Limited Product Warranty.
ClearSDN products come with the option for either a monthly 1-year, 2-year, 3-year, 4-year or 5-year limited warranty To determine which warranty you purchased, please review your packing slip or invoice. The following sections detail the terms of the ClearPHONE Limited Product Warranty and Return Policy for both the United States and International Orders.
Scope of the ClearPHONE Limited Product Warranty
ClearPHONE warrants to the original purchaser that any ClearPHONE will be free of defects in workmanship and materials for the applicable limited warranty period set forth in your packing slip or invoice, which is measured from the date of delivery. Importantly, this limited product warranty does not cover:
non-ClearPHONE products and accessories e.g., hard drives, memory, CPU’s, power supplies, etc.; software, including the operating system and software as well as any third party software; product that has been damaged by actions that are beyond ClearCellular, Limited.'s control, including for example, impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster, war, strike, lockout, epidemic, destruction of production facilities, riot, insurrection, or material unavailability; product that has been damaged through misuse, abuse or mishandling, including without limitation the unauthorized modification of the system as a whole or any individual component, and/or the attachment of peripheral devices; product for which ClearCellular, Limited. has not received payment or paid out CLEAR Rewards directly or in-directly through ClearUnited.
During your applicable limited product warranty period, if a covered product is proven to be defective in workmanship or materials, ClearCellular, Limited. will, at its option: (1) replace or repair the defective component; or (2) replace the product with a comparable product. Replacement parts will be new or serviceably used, comparable in function and performance to the original part or product, and warranted for the longer of fourteen days or the remainder of the warranty period. Replacement products may be refurbished, and are warranted for the longer of fourteen days or the remainder of the applicable limited warranty period. Any additional purchases or upgrades will not extend this limited product warranty. If we determine that the problem with the product is not covered by the limited product warranty, we will inform you of alternative solutions that may be available to you on a fee-for-service basis.
THIS WARRANTY AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). CLEARCELLULAR, LIMITED. RESPONSIBILITY FOR DEFECTS IN ClearPHONE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THE CLEARCELLULAR, LIMITED. PRODUCT WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED.
MOREOVER, CLEARCELLULAR LIMITED AND ANY CLEAR RELATED COMPANIES AND YOUR MAXIMUM LIABILITY TO THE OTHER IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR PRODUCTS OR SERVICES PLUS INTEREST AS ALLOWED UNDER THE APPLICABLE LAW. NEITHER YOU NOR ClearCellular, Limited. WILL BE LIABLE TO THE OTHER FOR PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF USE, INTERRUPTION OF BUSINESS, "DOWNTIME", PURCHASER'S TIME, LOSS OF USE OF RELATED EQUIPMENT, LOST PROFITS, LOST DATA OR OTHER CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR SPECIAL DAMAGES, HOWEVER, CAUSED, WHETHER FOR BREACH OF WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), ABSOLUTE OR STRICT LIABILITY OR OTHERWISE, OTHER THAN THOSE DAMAGES THAT ARE INCAPABLE OF LIMITATION, EXCLUSION OR RESTRICTION UNDER THE APPLICABLE LAW.
SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
How do I go about receiving service under the ClearPHONE Product Warranty?
Individual consumers may contact your local ClearCellular, Limited. Partner or reach a ClearCellular, Limited. technical support agent at support@ClearCellular, Limited..com or +1.801.851.5555 option 3. NOTE: A real-time ClearCARE Support system and a ClearPHONE.
How will ClearCellular, Limited? fix a defective, warranted product?
We will first attempt to diagnose and resolve the problem over the telephone or ClearCARE Support session. If we determine that the problem is with a defective component covered by your warranty, then we will, at our option, either: (a) have you send your product to our repair facilities for repair or replacement; (b) send you a component part to replace the defective component.
If our technical support agents determine that your product must be returned to our facilities for repair or replacement, we will issue you a Return Material Authorization (RMA) Number. We will then send you a shipping label for shipping your product, at our expense, to our facilities. You must, however, return the product to us in its original or equivalent packaging. We will, at our expense, return the repaired or replacement product to you. We will pay shipping expenses both ways only if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, you are responsible for shipping the product to our Utah Repair Facility and we will ship the product back to you freight collect.
ClearCellular, Limited. also offers, along with its Limited Product Warranty, the possibility of onsite replacement of defective components. Please check your invoice to see if your warranty includes onsite replacement. If we, ClearCellular, Limited. agree that a system component(s) should be replaced by an onsite technician, we will then send the replacement part(s) to you and request that you send us back the defective component(s). We will require a valid credit card number at the time you request a replacement part under this option, but will not charge you for the replacement part as long as you return the original part to us within five (5) days after you receive the replacement part. If we do not receive the original part within five (5) days from the date you received the replacement part, we will charge to your credit card the then-current standard price for that part.
IMPORTANT NOTE: Before you, ship the product to us or before you replace a part, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.
14-Day Limited Money Back Guarantee
We take pride in the quality of the products that we sell and, as a direct result, offer a 14-day money-back guarantee (from the initial order date) on all ClearPHONE hardware, accessories, peripherals, and unopened software still in its/their original sealed packaging. If you are unsatisfied with your product for any reason you may return it within 14 days from the initial order date for a 60% refund. Shipping and handling fees are not refundable. A replacement fee may be assessed if scratches or damage(s) are present on the ClearPHONE(s). To return merchandise, you must obtain a Return Materials Authorization (RMA) number. Please call the ClearCellular, Limited. customer service department and provide them with the invoice number, item description, and serial number(s) of the merchandise you wish to return. If the seal is broken the RMA may be denied. You must ship the merchandise within five (5) days of receiving your RMA number. Moreover, you must also return the merchandise to ClearCellular, Limited. in its/their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
INTERNATIONAL ORDERS: Duties and applicable taxes are not calculated or charged by ClearCellular, Limited.. International customers are solely responsible for any shipping costs, as well as duties and/or taxes that may be incurred from the international transit of any part or system for repair.